HOW LONG WILL IT TAKE ME TO RECEIVE MY ID-BOOK?
ONCE PURCHASED WE WILL CONTACT YOU WITHIN 2-3 BUSINESS DAYS ABOUT YOUR PROJECT(S). WE TRY AND COMPLETE ORDERS WITHIN THE 4-8 APPROXIMATE TIMELINE, BUT WE BEGIN ORDERS AS WE RECEIVE PAYMENT AND FROM THE DATE YOU SEND IN ALL THE REQUIRED INFORMATION (QUESTIONNAIRE, MEASUREMENTS, PHOTOGRAPHS, AND INSPIRATIONS) ON A FIRST COME BASIS. PLEASE CONTACT US FOR CURRENT LEAD TIMES.
WILL I BE PURCHASING THE ITEMS YOU RECOMMENDED FROM ID-BOOK, DIRECTLY?
IN SOME CASES, YOU WILL BE PURCHASING DIRECTLY THROUGH US. OTHERWISE, YOUR ID-BOOK WILL GIVE YOU ALL THE DETAILED INFORMATION IN ORDER TO PURCHASE THROUGH A THRID PARTY. WE WILL MAKE THIS AS SIMPLE AS POSSIBLE.
ONCE MY ID-BOOK HAS BEEN DELIVERED, CAN I STILL CONTACT YOU FOR QUESTIONS?
YES!, WE WANT YOU TO BE HAPPY WITH YOUR DESIGN. PLEASE FEEL FREE TO CONTACT US ON OUR CONTACT PAGE. WE WILL MAKE SURE TO GET BACK TO YOU WITHIN 2-3 BUSINESS DAYS.
HOW WILL I KNOW IF THE ITEMS IN MY ID-BOOK FIT INTO MY ROOM?
THIS IS WHERE YOU COME IN. IT IS IMPORTANT THAT YOU ARE ACCURATE WITH YOUR DIMENSIONS WHEN MEASURING YOUR ROOM(S). IF YOU ARE MISSING SOME KEY DIMENSIONS WE WILL CONTACT YOU.
WHAT IF I WANT TO MAKE CHANGES TO SOME OF THE SELECTIONS?
WE WILL BE HAPPY TO MAKE CHANGES TO A MAXIMUM OF THREE SELECTIONS PER ROOM.
I STILL HAVE QUESTIONS ABOUT MEASURING AND PHOTOGRAPHING MY ROOM.
DON'T HESITATE TO CONTACT US. WE WILL MAKE SURE TO GET BACK TO YOU WITHIN 2-3 BUSINESS DAYS TO ANSWER ALL OF YOUR QUESTIONS.
WHAT IS AN ELEVATION?
AN ELEVATION IS A DRAWING AS SEEN FROM A HORIZONTAL POSITION- WITHOUT DIMENSIONAL PERSPECTIVE. HERE IS AN EXAMPLE.
CAN YOU INCORPORATE SOME MY EXISTING FURNITURE, ART, ACCESSORIES?
OF COURSE! WE JUST NEED DETAILED MEASUREMENTS AND PICTURES FROM YOU.
CAN YOU HELP ME HIRE A CONTRACTOR, PLUMBER, ELECTRICIAN, OR OTHER TRADESPERSON?
WE WILL NOT PROVIDE CONTRACTED SERVICES TO YOU FOR THE PROJECT, BUT RATHER WE WILL TRY TO RECOMMEND COMPANIES WITH WHOM WE HAVE WORKED SUCCESSFULLY IN THE PAST. IF YOU LIVE OUTSIDE OF THE MINNEAPOLIS/ST.PAUL OR LOS ANGELES AREA THERE ARE SOME GREAT RESOURCES TO HELP YOU FIND THE PEOPLE TO WORK WITH. ANGIE'S LIST, YELP AND YOUR TRUSTED FRIENDS AND FAMILY.
WHERE DO WE WORK?
OUR CLIENTS CAN LIVE ANYWHERE IN THE UNITED STATES. WE CONSULT VIA EMAIL AND THE INTERNET AND YOUR ID-BOOK IS SHIPPED TO YOU, WHEREVER YOU LIVE!